Returns & Exchanges
At Alackal Bell Metals, we take pride in our handcrafted heritage and want you to be completely satisfied with your purchase. If your artisanal brass or bell metal item arrives damaged or does not meet your expectations, we offer a hassle-free return process within 15 days of delivery.
Initiate Your Request
Contact our customer support team via email with your order number and clear photographs of the item you wish to return or exchange.
Pack with Care
Securely place the item in its original packaging, ensuring all protective padding is included to prevent damage to the delicate metalwork during transit.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our artisans inspect the returned piece to verify its condition, we will process your full refund or dispatch your replacement item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing